Customer Service Performance Executive

Adapt to new responsibilities and challenges as they arise.
Oversee the activities of BPO partners to ensure they adhere to company processes and standards.
Execute additional tasks as assigned by the line manager.
Coordinating with other departments in the company and with e- commerce partners to find solutions to solve problems for customers.
Monitor a volume of incoming phone calls/ live chat/ email.
Collect and analyze data on the performance of the CS team.
Prepare regular reports on performance metrics (KPIs) and suggest improvements.
Identify and assess customers’ needs to achieve resolution.
Evaluate BPO performance and implement improvement measures when necessary.
Collaborate with other departments to support cross- functional initiatives.

Familiarity with CRM systems and operational processes.
Experience/Industry requirements: Have 6 months of customer service experience.
Education background requirements: Associate degree or higher with relevant experience.
Ability to multi- task, prioritize tasks, and manage time efficiently in a fast- paced environment.
Priority is given to those who have done Ecommerce before.
Experience in phone, email, and chat handling.
Quyền lợi
Monthly incentives
Allowances
Work from home 1 day/week
Full salary insurance
Premium health insurance
Flexible check- in/check- out
Tet, performance bonus
Up to 19 days of leaves
Enjoy free coffee and tea

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-11-18 12:40:02