Customer Service Planning Executive

Compiling, consolidating, analyzing, and reporting data of all channels (CS, SS, KS, SSM)
Handling other assigned tasks from Deputy Head and Manager.
Support for monitoring and evaluating CE performance.
Support for managing reports and CE’s dashboards for region and individual teams.
Monitoring and analyzing customer insights and CE’s reports for external and internal
Providing actionable insights to management team

Multi- tasking & time management.
Critical thinking, result- oriented & can- do attitude.
Proficiency in Excel & SQL; Fluency with data visualization tools is a plus
Bachelor Degree & above
Good at English
Strong verbal & written communication skill; Presentation skill

Benefits:

12 days annual leave, 5 days sick leave (with full salary)
Attractive team- building activities, regular internal activities
Year End Party, annual Townhall Ceremony
Competitive income compared to the market
Paid social insurance based on full salary
"Tet" bonus , Performance review from 1- 4 months
Provide laptop for employees
Annual company trip

Training and developing:

Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior Manager,...

Work environment & colleagues:

Young and dynamic working environment
The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
Senior leaders are open- minded, respectful, and ready to facilitate personal growth

Cập nhật gần nhất lúc: 2024-10-21 10:25:02