Customer Service Representative

- Preparing weekly and monthly sales reports.
- Modeling the data to forecast future demand
- Support other supply chain activities
- Provide general customer service including order status, tracking requests, etc.
- Developing demand forecasts at multiple levels of aggregation for multiple time horizons
- Perform other duties as assigned.
- Ensure that all customer complaints are addressed and communicated to team members.
- Striving to meet and exceed sales goals.
- Work with production planner on customer demand.
- Gathering updates on all stakeholders that can affect demand
- Analyzing sales, stock, and other data statistics
- Work through part shortages list and communicate late deliveries to customers via email, phone and or customer portal as needed by customer.
- Processing Purchase Orders/Sale Orders, Customer inquiries.
- Monitor customer daily shipment requirements and prepare Out Bound Deliveries (OBD’s) in SAP system.
- Reviewing historical sales trends
- Collecting data from internal and external sources on factors known to affect demand
- Refining systems and methods to improve forecasts in order to better anticipate customer needs
- Maximize On Time Delivery (OTD) by coordinating with materials and manufacturing groups to provide customers with the best possible delivery dates.
- Work with quality and management team to issue customer RMAs.
- Interacting with customers to understand demand forecast drivers
- Providing input to the BOM in developing inventory strategies on existing items, new products, and product phase- outs

- Must be able to multitask and process information at a very detailed level.
- Experience in manufacturing customer service preferred.
- Strong PC skills, especially with MS Word, Excel and Outlook.
- At least 2- 3 years of experience in a relevant position
- Self- motivated and able to take the initiative to complete tasks quickly and independently.
- Excellent verbal, written, and interpersonal communication skills in Vietnamese and English.
- Bachelor&039;s degree in a related field required.
- Experience with SAP database software preferred.

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Cập nhật gần nhất lúc: 2024-08-21 04:05:03