Customer Service Specialist

This position plays a crucial role in ensuring an exceptional customer experience by addressing inquiries, resolving issues, and offering support across various communication channels. This role is key to maintaining customer satisfaction, loyalty, and trust in the company&039;s services.
Key Responsibilities:
Handle complaints, troubleshoot problems, and follow up to ensure resolution.
Ensure customer satisfaction by providing personalized service and building relationships.
Adhere to company guidelines, policies, and customer service best practices.
Process customer orders, returns, and exchanges.
Maintain a record of customer interactions and transactions.
Collaborate with other departments to address complex issues.
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Provide accurate information about services.
Assist with customer account management, including updates and data entry.

Qualifications and Skills:
- Diploma or above, with a preferred background in finance, economics, marketing, or computer science.
- At least 1 year of experience in related positions.
- Strong sense of responsibility, attention to detail, and good teamwork spirit.
- Strong problem- solving abilities and attention to detail.
- Both Chinese and English can be used as working languages.
- Proficient in using customer service software and office software (such as JIRA, Excel, etc.).
- Excellent verbal and written communication skills.
- Ability to work in a fast- paced environment and handle multiple tasks simultaneously.
Working location: Number 11 Ngô Quang Huy Street, Thảo Điền Ward, Thủ Đức City
Working Conditions: Monday to Saturday (from 09:00 AM to 06:00 AM)
- Shifts may vary, including weekends and holidays.
- Primarily office- based and some remote work can be flexible.
Benefits:
- Competitive salary and benefits package.
- Supportive and collaborative work environment.
- Opportunities for professional growth and development.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-09-27 03:05:02