Customer Service Specialist

Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue;
Working with other departments in US for solving customer dispute, maintain customer satisfaction;
Update the dispute cases status to Vietnam team leader;
Daily update the data of Power BI.
Daily Contact Corporate Escalations for assistance regarding “Quality, Missing Credit, or Returned items for Credit” disputes as needed;
Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;

Education

Bachelor’s Degree in Finance & Accounting/ Business Administration/ English Language, etc.;

Experience:

1- 2 years of experience in customer care and support is preferred

Skills and Abilities

People- oriented, fast- changing and multi- tasking ability;
Strong problem- solving skill;
Good communicating and negotiating skills;
Fluent English communication;
Strong using Excel and common office software applications skill is a plus.
Numerate, analytical, logical mindset;
Honesty, integrity, reliable and hard working;

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-23 13:55:03