Customer Service Specialist

At Porousway Pte Ltd, we’re all about creating affordable and stunning overlays for floors and walls that bring a perfect blend of style and functionality to both homes and businesses. Specializing in anti- slip flooring, we use durable, low- maintenance materials to ensure our work looks great and lasts long. Our recent development includes a product that is able to achieve the microcement finishing without cracking. Based in Singapore, we take pride in our craftsmanship and love helping our clients turn ordinary spaces into something safe and truly special.
For more information: www.porousway.com | Google review: Porousway Pte Ltd.

Key Responsibilities:
• Manage and respond to sales inquiries from various platforms (e.g., WhatsApp, Messenger).
• Handle direct leads. No need for cold calling.
• Master product knowledge to effectively identify clients’ needs and address
queries.
• Identify sales opportunities and handle after- sales feedback
• Prepare sales quotations, schedules, work orders and invoicing
• Support other required administrative tasks.

Requirements:
• Good in English (written and spoken)
• Minimum 2 years of sales representative or customer service experience
• Strong ability to resolve customer complaints and maintain satisfaction.
• Passionate, motivated, and able to work independently.
• Advantage if speak Mandarin/Chinese
• Excellent communication and problem- solving skills.
Benefit:
work remote (work from home)
Opportunity to visit Singapore HQ
2 months probation
Join social insurance and health insurance
6 days work (Tuesday to Sunday)
Salary 10 mil to 15 mil + incentive

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-10-08 10:45:03