Customer Service Specialist

Customer Support (30%)
· Collect feedback from customers via multiple channel, transfer and follow up request with the relevant teams for continuous improvement.
· Troubleshoot and resolve issues include but not limited on customer experience, billing inquiries, system operation, business corporate inquiries…
· Prepare, improve guideline for users
Operation (60%)
· Paperwork: Prepare payment documents, Minutes of Controls, proposals, ...
· Manage product delivery activity from IT team to customer, includes testing, training, feedback analysis and timeline.
· Reconciliation data and provide insight, manage the number related with business perspective.
· Identify, follow and report issues to proactively fix problems.
· Other project assignments
Process Improvement (10%)
· Create and maintain documentation for internal processes and tools.
· Maintain workflows to improve efficiency and proficiency.

- Ability to work independently and as part of a team.
- Excellent attention to detail and commitment to quality.
- Logical thinking ability, business abstraction, technical understanding and the ability to establish effective communication with other departments on technical issues for implementation
- Proactive and resourceful with a "get things done" attitude.
- Ability to build strong relationships with clients and internal teams.
- Strong analytical thinking and problem- solving skills.
- Preferably in software product or related customer support and tech major.
- More than 5 years experience in operations or business departments
- Able to support Hotline on public holidays and weekends.
- Proficient in understanding systems, and business context, with the ability to quickly grasp procedures, workflows, and system logic.
- Customer service skills: attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Excellent communication and interpersonal skills.
- Proficiency in defining and troubleshooting common technical issues related to application platforms.
- Good command of spoken and written English.

Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-09-17 16:45:03