Operation & Customer Service Staff

• Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team- arrange booking with Carriers/ Airlines/ Co- loaders/ Oversea agents & process the shipping with related parties.
• Have good knowledge about services information to provide best service to Customers.
• Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.
• Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre- alert, submit import E- manifest, sending Arrival Notice & release D/O...) to complete the import- export process.
• Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.
• Doing other tasks if assigned by Manager.
• Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co- loaders/ Local service suppliers timely.
• Solve problems with Airlines, Carriers, oversea Agents, Customers.
• Follow up process of transportation, handle the information and solve situation.
• Tracing/ updating and coordinate with Carriers/ Airlines/ Co- loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.
• Input all required data on the system and maintain it.

• Ability to work independent and teamwork
• Be good at reading & written in English, Chinese is an advantage
• Be familiar with Gofreight system
• Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
• At least 3- 5 years working experiences in Forwarding companies
• Know how to handle situations flexibly and soft in the process of communication and working with customers.
• Have experiences to operate sea freight / trucking business
• Ability to work under high pressure and multitask required.

13th month bonus
Social insurance pays full salary and Commercial Health insurance (Bao Viet)
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Annual leave: 12 days
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Cập nhật gần nhất lúc: 2024-12-23 05:55:03