Customer Service staff

Order Processing

Handle label inquiry/orders from receiving to shipment.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Daily input all orders received, check and release to production.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Join in training/meeting to get full understanding about handling orders/queries
Fulfill all information on order tracking template and key into system.

Delivery management

Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Negotiate with customer if necessary for any possible delay in delivery
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Ensure on time delivery to meet customers&039; expectation.

Customer service and management

Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Response any inquiries from customer in a timely manner (24 hours).
Report order and delivery status regularly to Customer Service Leader.
Deal with and manage all claim and return requests from customers
Other jobs assigned by Customer Service Leader
Measure and collect customer satisfaction

Education:

Ability to work under pressure
Language: English in business level
Good presentation and explanation
Skills: Good organization, negotiation and interpersonal skills
Experience in packaging field will be preferable
Specification: College/University
Meticulous, detail- oriented and problem solving
Experience: at least 3 years at similar level.

Benefit:

Annual travel
Periodic health check, travel, wedding, funeral, childbirth,...
Health insurance for employees working for 1 year or more
Participating in insurance according to Law, accident insurance 24/24
13th month salary bonus
Yearly salary increase
Clean and safe working environment- Working day 22 days/month

Laptop, Chế độ bảo hiểm, Du Lịch, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-23 12:55:02