Customer Service Staff (Chinese be Advance)

Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS
Handling of customer enquiries and requests professionally to maximize customers’ satisfaction.
Checking & amending B/L as customer request regarding cargo weight, commodity, certificate
Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe.
On duty list after working hour to check export list with ports
Booking & vessel clean- up within timeframe
Tactful in dealing with customer concerns, services recovery, and special service requirements.
Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
Verify/Update Customer Profile in the system
Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow- up.

Health check packages once a year
Lunch allowance
Monthly Incentive, 13th month salary
,
,

Cập nhật gần nhất lúc: 2024-04-01 16:35:38