Customer Service Staff (Chinese Required)

Handling of customer enquiries and requests professionally to maximize customers’ satisfaction.
Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow- up.
Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS
Tactful in dealing with customer concerns, services recovery, and special service requirements.
Verify/Update Customer Profile in the system
On duty list after working hour to check export list with ports
Checking & amending B/L as customer request regarding cargo weight, commodity, certificate
Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe.
Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
Booking & vessel clean- up within timeframe

• At least 1- 2 years’ experience in shipping lines, handling booking container, cargo, vessel
• Good command of English/ Chinese be advanced
• University graduated in relevant field;
• Good interpersonal & communication skills;
• Hardworking, proactive and teamwork spirit;
• Good organizational and multi- tasking abilities;

- Lunch allowance.
- Other benefits will be discussed during the interview
- Health check packages once a year.
- 13th month salary
- Working hours from Monday- Friday
- Salary can be negotiable
- Be paid social insurance, health insurance, unemployment insurance as Vietnam Law regulation.

Cập nhật gần nhất lúc: 2024-09-04 21:55:02