Customer Service staff (thời vụ 12 tháng)

Order Processing

Fulfill all information on order tracking template and key into system.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Join in training/meeting to get full understanding about handling orders/queries
Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Manage documents by processing and filling all related documents to assure customer profile well maintained.

Delivery management

Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Ensure on time delivery to meet customers&039; expectation.
Negotiate with customer if necessary for any possible delay in delivery

Customer service and management

Deal with and manage all claim and return requests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Response any inquiries from customer in a timely manner (24 hours).
Report order and delivery status regularly to Customer Service Leader.
Other jobs assigned by Customer Service Leader
Measure and collect customer satisfaction

Education:

Experience in packaging field will be preferable
Experience: at least 3 years at similar level.
Good presentation and explanation
Language: English in business level
Meticulous, detail- oriented and problem solving
Specification: College/University
Skills: Good organization, negotiation and interpersonal skills
Ability to work under pressure

Benefit:

Participating in insurance according to Law, accident insurance 24/24
Periodic health check, travel, wedding, funeral, childbirth,...
Health insurance for employees working for 1 year or more
13th month salary bonus
Annual travel
Clean and safe working environment- Working day 22 days/month
Yearly salary increase

Laptop, Chế độ bảo hiểm, Du Lịch, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-12 05:55:02