Customer Service Team Leader

Key Responsibilities:

Prepare and manage quotations for customers, ensuring accuracy and timely responses.
Continuously identify opportunities to improve customer satisfaction and service efficiency.
Support product development by collecting customer feedback and market insights.
Manage customer orders from inquiry to delivery, ensuring accuracy and timeliness.
Handle and resolve customer complaints and inquiries in a professional and proactive manner.
Coordinate with internal departments (sales, logistics, production, R&D) to ensure customer requirements are met.
Serve as the primary point of contact for international customers via email, phone, and other communication channels. Managing key customer accounts.
Maintain accurate records of customer interactions, orders, and feedback.
Provide timely updates to customers regarding order status, shipping schedules, and potential delays.

Qualifications:

Experience in the food packaging is a plus
Bachelor’s degree in Business, International Trade, or related field preferred.
Detail- oriented, organized, and able to manage multiple priorities.
Excellent written and verbal communication skills in English.
Minimum of 3 years of experience in similar position, preferably in an export or international trade environment.
Knowledge in international business and thorough knowledge of Incoterms is required
Strong problem- solving and conflict resolution skills.

Skills and Competencies:

Proactive approach to identifying and resolving issues.
Proficient in Microsoft Office and ERP systems
Strong interpersonal and negotiation skills.
Customer- focused mindset with a commitment to quality service.
Ability to remain calm and professional under pressure.

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Cập nhật gần nhất lúc: 2025-12-21 00:45:03