Customer Service Staff

Order Processing & Tracking

Track production/shipping progress, provide shipping details, and prepare export documents.
Enter customer purchase orders into the ERP system and monitor order status.
Confirm orders with relevant departments (Production, Materials Planning, Purchasing, Import- Export, etc.).
Communicate with customers to confirm orders or special requirements.
Issue invoices and promptly report any issues to the Customer Service Manager.

Issue Monitoring & Problem Solving

Escalate critical problems to supervisors when necessary.
Monitor order progress, identify risks or issues, and take corrective actions.

Warehouse Support

Coordinate monthly stock- taking activities.
Ensure accuracy, resolve discrepancies, and implement corrective/preventive actions.

Other Duties

Perform other tasks assigned by supervisors.
Ensure safe and proper use of tools, machines, and equipment.

University degree
Strong PC skills (MS Office), basic MS Access
English: good in writing/reading, fair in speaking
Knowledge of ISO/IATF standards
Strong planning and monitoring skills
Good interpersonal and communication skills
Independent, team- oriented, hardworking, prudent, and reliable

Cập nhật gần nhất lúc: 2025-09-27 13:10:02