Customer Service Supervisor

SCOPE OF WORK:
Manage and supervise all functions of customer service and ensure the most effectiveness
f the team to comfort residents and tenants;

Administrative tasks:

Receive all calls from residents or tenants;
Provide fundamental information for all tenants (only applied to office building);
Develop and maintain positive attitude in vocational training programs for customer service;
Manage taxi service;
Manage sub contractors (if required);
Manage information about parking lots;
Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc;
Well cooperate with engineering team, security service and janitorial service;
Send messages and letters to tenants;
Update timesheets, working schedules of staffs;
Manage Lost Found service;
Manage express delivery service;
Provide newspaper for tenants (only applied to office building);
Manage access cards;
Interview and asset customer service officers;

Supervise tasks:

Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed;
Manage and be responsible for productivity of subordinate staffs;
Train customer service officers (if required);

Report:

Coordinate with other teams in daily operation and events, etc
Build up relationship with local authorities;
Create daily checklist for customer service/ front office;
Daily logbook;
Follow up job requirement list;
Other tasks assigned by PM;

Education:

Diploma/Degree in Management;

Communication skills:

Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;

PC skills:

Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;

Experience:

At least 1 years experience in related fields;

Foreign Language:

Proficient English (both speaking and writing);

Key characteristics:

Business related knowledge and a good sense of current issues.
Excellent communication, interpersonal and writing skills;
Creativity and the ability to utilize initiative;
Good at writing reports and presentations;
Proactive, competent, flexible and willing to learn;
Good teamwork, analytical and problem solving skills;
Ability to work effectively under pressure;
Excellent organizational and time management skills with the ability to multi task;

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Cập nhật gần nhất lúc: 2024-04-03 11:48:23