Customer Service Supervisor

Order intake & forecast management

Manage forecast for the company
Control all order intakes, key in, and manage without any missing

Manage Deliveries & Transactions:

Complete internal documents to ensure deliveries and transactions are done correctly, and properly according to the contracts, and regulations.
Control the delivery plan and meet the deadline to deliver goods to customers by proactively collaborating with sales, customers, delivery providers, and an internal supplier (Tietex Asia) to control all deliveries.

Liaise with Suppliers:

Work closely with logistics suppliers (carriers, trucking companies, etc.) to ensure smooth operations.
Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
Ensure customs declaration documents (if any) are done on time to match the delivery of goods to customers without being late.

Analysis and Reporting:

Report issues and trends related to CS management.
Use data and analytics to propose improvements to optimize the process.
Track, analyze, and report on customer service tasks on a monthly/quarterly/yearly basis.

Support and Develop Team:

Motivate and encourage the team to achieve the company’s business goals.
Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
Develop CS team.

Ensure Compliance and Service Quality:

Monitor and ensure the quality of services provided to customers meets the highest standards.
Ensure all CS processes comply with company regulations and legal standards.

Strong communication and teamwork skills.
Excellent negotiation, analytical, and project management skills.
Communicating in English, if also Chinese is a plus.
Good at Excel, ERP, Ecount…
Bachelor’s degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
Ability to lead and develop a team.
Minimum of 3- 5 years of experience in customer services

Địa điểm làm việc
Đường D3, KCN Nhơn Trạch II- Lộc Khang, Phú Hội, Nhơn Trạch, Đồng Nai

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-23 10:20:03