CUSTOMER SERVICE SUPERVISOR (FORWARDING)

- Follow up, check, and update status of shipment and delivery; coordinate with client and internal department to solve the arising problem (if any)
- Handle key account
- Other tasks assigned by Manager
- Supervise team member is efficiency working with correctly
- Co- operate and coordinate Customer Service team with other Departments
- Support and solve all requirements of customer (pick up and drop off containers, free time, closing time, SI cut off, customs clearance, goods insurance ....)
- Responsible for the daily management of the operation, training staff
- Manage booking request and guide member to get/ send to clients or Sales

- High responsibility, being able to work under pressure
- Good command of English, both of written and spoken
- Advanced leaderships
- Bachelor degree in economics, foreign trade or related fields
- Year of experience: at least 5 years experienced in USA/ Canada route
- Being service- minded, careful, hard- working and positive thinking

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Cập nhật gần nhất lúc: 2024-08-28 18:15:03