Customer Service Supervisor (Medical Project)

Responsibility

Ensure seamless coordination across departments to support project goals.
Prepare and present reports and findings to the client.
Collect, analyze, and interpret data for reporting purposes.
Collaborate with internal teams and external partners to resolve issues as quickly as possible.
Oversee and track project timelines, deliverables, and milestones.
Act as the main contact point for our client.
Update and maintain the knowledge center with relevant information and documentation.
Coordinate with the Customer Service Operations (CSO) team, ensuring timely support and assistance to clients.

Requirements

Strong data collection and analysis skills.
Ability to work in a dynamic and fast- paced environment.
2- 3 years of experience in project coordination or a similar role.
Experience in Customer Service or related fields.
Fluency in English (4 skills), as this role will involve regular communication with international clients, particularly in Singapore.
Knowledge of the medical/healthcare field is a strong plus.

Salary & Bonus:

Yearly salary review in March, adhoc in September
Performance bonus
Base salary: competitive salary
13th- month salary

Benefits package:

100% salary and annual leave in probation period
Participation in social insurance with 100% base salary
Professional and diversity working environment.
Internal activities and clubs: Company trip, team building or year- end party, happy Halloween, sports day, football club, badminton club, etc.
Gift for Tet holidays, Women’s days, birthday, wedding, child birth, etc.
Premium healthcare insurance after probation
PTO per year: 12 days annual leave + 2.5 days off for women in their period
Career growth opportunities with Career Framework and training programs (leadership, problem solving, critical thinking, project management, etc.)

Cập nhật gần nhất lúc: 2024-10-25 20:05:02