Customer service Team Leader ( tiếng Hàn)

• Train, assist, and mentor new employees in the department
• Through coaching and counseling sessions maintain and improve all areas of
• Provide team leadership to achieve identified performance metrics and targets
performance; productivity, quality and attendance;
• Translate, implement and enforce company policies, procedures, and priorities
• Work with workforce management tools and business tools to monitor calls and emails
• In collaboration with HR assist in the recruitment of new reservation agents
to ensure schedules are achieved
• Assist Operations Manager Customer Service
• Conduct performance appraisals and feedback sessions as needed
• Service hotel partners with process, inventory availability, rates, and special offers
• Resolve complaints/issues for both hotels and customers
• Handle reservations/escalations as needed
• Delegate identified tasks as appropriate
• Perform quality processes; email, procedures, phone skills

• Fluency in Korean toipk 5 ( Speaking, listening, writing and reading)
• Associates Degree/Equivalent Job Experience required;
• 1 year minimum supervising/leading a team of 15 or more people, have knowledge a
• Fluency in English ( Speaking, listening, writing and reading)
call center/contact center.
• Working time
• Experience in a high- growth organization strongly preferred;

13:00 PM- 22:00 PM
14:00 PM- 23:00 PM
10:00 AM- 19:00 PM
11:00 AM- 20:00 PM
09:00 AM- 18:00 PM
12:00 PM- 21:00 PM

Quyền lợi được hưởng
- Meal allowance: 500.000 vnd/month.
- Base Salary: 38.000.000 vnd/tháng.
- Annual Health Checkup.
- 14 days of leave/year.
- Monthly KPI incentive: 1.200.000 – 1.800.000 vnd/month.
- Accident insurance 24/7. AON
- 13th Monthly Salary.
- Working in a dynamic, professional environment with many opportunities for advancement.
- Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).
- Probation for 2 months receive 100% salary.
- Average income: 40.000.000 – 42.000.000vnd/month.
- Join the insurance regimes according to the provisions of the Labor Law.
- Working time: 5 days/week (any 2 days off).

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-11-28 08:05:27