Customer Service _ Travel App

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
• Ensuring a high level of customer service and a positive guest experience.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• At least 6 months in Customer Service role.
• Ability to take ownership and solve problems.
• Positive and resilient attitude.
• Ability to adapt and work well under pressure in a fast- paced environment.
• Fluency in English (Speaking, listening, writing, and reading)- working 100% English.
• Minimum high school diploma or equivalent.
Work Time: 24/7, 2 days off per week, arranged by team leaders.
• Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
• Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
Salary
• Base salary: 7.500.000vnd/month.
• Voice allowance: 1.000.000vnd/month (If the candidates handle voice).
• Meal Allowance: 500.000vnd/month.
• Complexity allowance: 2.000.000vnd/month (If the candidates handle voice for Flight Ticket and Reservation).
• Monthly KPI incentive: 900.000 – 1.200.000vnd.
Benefits
• Computer provided.
• 14 Annual leave per year.
• 100% English Environment.
• 13th pay salary.
• Global training program.
• Annual review.
Venue: Tower 1, OneHub Saigon, Lot C1- 2, D1 Street, Saigon Hi- tech Park, Thu Duc City, Ho Chi Minh City, Viet Nam

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-10 20:50:03