Customer Service

Scope of Work:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information in the tourist industry (Hotel booking, tour booking, E- ticket…), hold booking và issue service for passenger
Responsibility:

Open for ideas and innovative solutions to enhance team productivities
Giving excellent services to customers
Performing day to day operational activities in customer service
Receive and respond to all incoming inquiries by: phone, email, Facebook, chat, other as needed.

Requirement:

At least 1 year of experiences in Customer Service or Call Center
Willing to work on the weekend, national holidays, overtime if needed
Have experience working in traveling, hotel industry is a plus
Able to work under pressure and in a large team
Good at English both written and spoken.
Good communication skills and problem- solving skills
Able to adapt to dynamic company culture and fast- paced working environment
Willing to work under shifting mode (Night shift including, 3- 4 days/month)

Benefit:

Annual leave days per year + public holidays with unused days rolled over to next year.
Competitive salary and annual salary review.
Monthly events, Team outings, company parties, and other exciting events every quarter.
Performance bonus when applicable.
Annual company trip.
13th month salary, all benefits according to Labor Law.

Cập nhật gần nhất lúc: 2024-12-06 10:35:02