CUSTOMER SERVICE WORKS IN SHIFTS

• Escalate complex issues to the appropriate departments for further investigation and resolution
• Provide clear and accurate information to customers regarding products, services, orders, and policies
• Collaborate with cross- functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
• Gather and analyze customer feedback to identify areas for improvement in products, services, and customer interactions
• Respond promptly to customer inquiries through various communication channels (phone, email, or chat) with professionalism and courtesy
• Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
• Provide recommendations for process improvements to enhance efficiency and customer satisfaction
• Follow up with customers to gather feedback post- interactions and ensure their expectations are met or exceeded
• Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company&039;s customer relationship management (CRM) system.
• Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood

- Preferably graduate with major in tourism
- Basic English communication
- Solid interpersonal skills, especially in Problem Solving and Decision Making.
- Support the team and other departments when there is a problem
- Self- motivated and open- minded.

Salary gross: negotiate in interview
working 5 shifts/week, a shift : 8 hours
Recieve bonuses, insurance, and employee benefits according to state regulations. (13th salary, Holiday bonus, Insurance)
Participate in Team Building/Team Outing 2 times/year.
Chance to work in an international, dynamic, and youthful environment.
Opportunity to work with multi- national partners.
Includes bonus incentives, insurance, and employee benefits according to Vietnam’s regulations.
Full foundation and training plus basic knowledge about the position.

Cập nhật gần nhất lúc: 2024-08-19 19:40:02