Customer Service

• Other tasks assigned by Manager
• To assist and back up other team members and provide supports and report to Manager
• To response and ensure the customer enquiries and requests are addressed in a timely manner
• Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfillment.
• To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standard.
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information

• Good computing skill.
• Strong written, verbal skills in English (addition of Chinese skills is an advantage)
• Bachelor’s degree.
• At least 1 year experience at relevant positions (experience in label printing is preferred).
• Good organizational skill.
• Customer oriented and excellent customer service skills.

Social insurance, health insurance and unemployment insurance
Annual salary review
Opportunity for your long- term career development and advancement. 13th month salary and extra bonus (depends on the business situation)
Salary: negotiation
Annual leaves to be increased 1 extra day per 5 years
Annual company trip

Cập nhật gần nhất lúc: 2024-05-12 05:55:03