Customer Services Manager Logistics

Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
Deliver continues improvement and productivity according to agreed, cost reduction, revenue and quality improvement in a structured sustainable way.
Develop and improve the efficiency and effectiveness of the logistics network and deliver a consistent and high service level, adapting the supply chain to the demanding and changing customer environment
Leader of Operation Dept/ Manage and develop CS team and building up and develop the relationship with agency. Will be discussed more in the interview.
Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.
Ensure the effective implementation of the commercial plan by delivering strong support to the big bets of the company. Deliver a consistent customer service level, adapting the supply chain to the demanding and changing customer environment.
Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.

Competence with Microsoft Word, Excel.
Able to work under high pressure
Proven working experience as a customer service manager/assistant manager or related field.
Customer service orientation.
Graduate of economics, business administration, foreign trade, law ...
Good soft skills: communicate, negotiate, analyze, organize
Proficiency in English and Vietnamese communication
Advanced troubleshooting and multi- tasking skills

Laptop, insurance
Professional working environment
13th month bonus
Competenty salary

Cập nhật gần nhất lúc: 2024-11-10 00:40:03