Customer Services Officer

This position will work for Air Cargo sector- GSA/GSSA for Airlines at HAN Market.
PURPOSE AND SCOPE

Handling customer inquiries and concerns related to cargo services.
Working location: 21st Floor, Lancaster Luminaire, 1152 Lang street, Lang Thuong, Dong Da, Ha Noi.
Process and manage cargo reservations, bookings and provide customer service to customers of in charged Airlines.

JOB DESCRIPTION

Addressing customer inquiries regarding cargo rates, routes, and shipment tracking, and providing relevant assistance and guidance.
Handling customer inquiries and concerns related to cargo services, providing personalized support and timely resolution of issues.
Managing cargo reservations and bookings, ensuring accurate and efficient processing of customer requests and requirements
Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines’ standards.
Other tasks assigned by the Cargo Manager.
AWB stock control.
Compliance with Principal Airline & other Interline airlines partner’s (feeder) Manual & circulars to ensure cargo bookings are in line with regulation, policies.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.
Ability to adapt with raising problems and deal with them efficiently & independently. Critical issues are escalated to Sales Manager or Cargo Manager.
Make every effort to resolve any cases involving damage, missing cargo, and other miss duties
Providing customers with accurate and up- to- date information on cargo shipments, flight schedules, and service options.
Prepare Cargo Booking List and send to Interline Airlines partner (feeder) for planning.
Submit report timely and correctly to Sales Supervisor/ Manager.
Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.

Ability to work independently and as part of a team.
Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
Be willing to work overtime and follow the airline’s work schedule.
Positive attitude and a willingness to learn.
Having 1- 2 years of experience in Air cargo field (both Airlines and Freight forwarding).
Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
Fluent in English (4 skills)
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Strong communication and customer focus.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-19 12:55:03