Ninety Eight is looking for a top- notch Customer Specialist to join our team. Your goal will be to ensure exceptional service standards, address customer inquiries, sustain high customer satisfaction, and contribute to the growth of Ninety Eight’s products.
JOB RESPONSIBILITIES
Moderate Ninety Eight product chat groups by responding to comments, answering direct messages, and managing questions to maintain one- on- one engagement with the audience.
Go the extra mile to engage customers
Create and manage product user guides
Gather customer feedback, provide insights and suggestions to enhance and grow Ninety Eight products
Handle customer queries, and manage complaints by providing solutions and options. Provide accurate, valid, and comprehensive information. Report technical issues to the team in charge and follow up with customers to ensure their technical issues are resolved
Work with other departments on the smooth execution of campaigns and feature launches to ensure high customer satisfaction.
Other tasks assigned by the team lead
JOB REQUIREMENTS
Strong time management skills, with the ability to handle multiple tasks simultaneously
Meticulous, with great attention to detail
Self- motivated and capable of working independently without supervision
Good written English skills
Excellent communication, interpersonal, and problem- solving abilities — technical troubleshooting skills are a must
Familiarity with cryptocurrency, blockchain, and DeFi products is a plus
Strong sense of responsibility and a team- oriented mindset
Experience as a Customer Support Specialist or in a similar customer service role
Strong research skills and the ability to learn quickly
Patience and the ability to perform well under pressure
As a customer specialist with responsibility for addressing customer needs and ensuring they have a good experience, we are looking for a candidate who is willing with rotational shift work 24/7.
WHAT WE ARE OFFERING
At Ninety- Eight, we believe in providing a comprehensive and rewarding benefits package to our valued employees. We prioritize the well- being and satisfaction of our team members and strive to create a positive and fulfilling work environment. Here are the benefits we offer:
Full- paid compulsory insurance according to Vietnam Labor Law
Semiannual performance review
Premium Healthcare Insurance
100% official salary during the probation period
13th- month salary & performance bonus
12 days annual leave & other leaves, as below:
Unlimited potential for career growth; budget for training and self- development
Provision of Macs/Laptops and other necessary work equipment
Yearly company trips and team- bonding activities
Charity Leave: Contribute to charitable organizations with 2 days of paid leave per year for volunteer work
Fantastic working environment with friendly and talented colleagues
Birthday Leave: Enjoy 1 day of paid leave to celebrate your birthday with loved ones
Working hours: 8 hours x 5 days/week (Monday to Friday)
Well- being Leave: you have 2 days of paid leave to prioritize your physical, mental, and emotional health
Allowances for transportation, lunch and team- bonding
