Customer Success Executive

What we expect you to perform:

Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.

Join BSS, if you:

Strong communication, analytical, and critical thinking skills.
A minimum of 6 months of experience in Technology, E- commerce, or Marketing (preferred).
Availability to work full- time, on- site, 40 hours per week.
Proficiency in English, with an IELTS score of 6.5- 7.0 or a TOEIC score of 685- 830.
Experience in customer service or teaching (tutor, teaching assistant).
A major in English Linguistics and Literature (preferred).

To be a BSSer, you will have:

Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
clubs: running, football, board games…
Other benefits according to the provisions of the Company and the Labor Code.
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
team building, health care, volunteer...).
Youth and dynamic working environment with 95% members are 9x, we have many
The State statutory holidays and collective activities organized by the Company (travel
Working hours are 5 days/week.
Salary: 8- 15M VND, with reviews every 6 months.
Performance bonus, seniority bonus, birthday gift.
Opportunities to improve English skills and to gain hands- on experience in dealing and negotiating with diverse clients.

Cập nhật gần nhất lúc: 2024-08-23 15:00:03