Customer Success Executive (Senior)

Manage and operate CX mapping:
CX Mapping Operations: Train the CX mapping mindset for the key stakeholders, and assess the effectiveness of CX mapping;
Customer Experience Mapping Development: Build a CX Mapping and establish service standards to enhance customer experience across touchpoints;
Solution Provision and Experience Enhancement: Identify and implement targeted solutions to continually elevate customer experience quality.
Handle customer issues;
Provide customer insight and up- sales consulting to stakeholders.

Ability to work independently;
Strong Communication, Training, Analytical, and Problem- solving skills;
Experience working at a tech company with international clients and with a SaaS model is a plus.
Graduated from FTU, NEU, or related universities;
Having 3+ years of experience in relevant roles, with expertise in building and managing CX Mapping;
Strong customer service knowledge;
Proficient English: 6.0 IELTS or equivalent;

Basic Salary: 15.000.000- 25.000.000 VND/month.
Team- building activity, Holiday trips, Regular bonding, Tea breaks.
13th- month salary, bonus on 30/04- 01/05, 02/09, project...
Competency assessment every 6 months, with a clear career advancement path.
An innovative and diverse working environment, with respect and support from colleagues and management.

Cập nhật gần nhất lúc: 2024-12-17 10:55:03