Customer Success Intern

• Learn about products features and update functionalities knowledge continuously
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Identify customer needs and helping customers use specific features

• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Basic knowledge of HTML, CSS, and JS is a plus
• Willing to take night shifts and weekend shifts
• Good communication English skills (TOEIC > 600 or equivalent)
• Interested in solving problems with digital/SaaS products
• Good problem- solving, logical thinking, and decision- making skills
• Effective and positive communication with customers, team members, and managers

• Become a member of an enthusiastic and passionate team.
• Participate in on- job training, ensuring you clearly understand and can perform the job.
• Commit to this being a meaningful and useful working period in the beginning of your career.
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing.
• Enjoy free lunches at the company with a full nutritional menu.
• Experience a collaborative and supportive work environment.
• Gain valuable hands- on experience in product development, Agile/Scrum.
• Receive benefits during the internship period.
• Special attention and direction for each member&039;s development.
• Participate in a 4- month apprenticeship program that focuses on practice.
• Work alongside experienced professionals and gain mentorship opportunities.
• Develop your skills and knowledge relevant to the IT software industry.

Cập nhật gần nhất lúc: 2024-12-31 22:45:02