Why us?
At the heart of everything we do is one belief: Never stop delivering values.
Filum is a B2B Tech Startup operating in a rapidly evolving and high- potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint- hearted- it. It will either push your limits or redefine them.
As a Customer Success Manager (CSM), you’ll collaborate directly with the CCO and CEO, and engage with senior executives at our clients’ organizations. If you’re eager to learn, grow, and build meaningful connections with industry leaders, this is your platform.
What you will handle:
- Own Client Success: Take proactive ownership of a portfolio, ensuring clients achieve their goals through our platform.
- Consult Executives: Build and maintain trusted relationships with client executives, offering strategic guidance on customer experience (CX) and engagement initiatives.
- Collaborate on Strategies: Work with Sales to co- create account strategies targeting retention and expansion goals.
- Lead Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a seamless and insightful start with the Filum Platform.
- Develop Processes & Resources: Design workflows, initiatives, and materials to improve the efficiency and impact of the Customer Success department.
- Drive Adoption & Loyalty: Develop tailored success plans for each client to maximize product adoption, encourage loyalty, and identify opportunities for growth.
- Internal Collaboration: Partner with Product, Sales, and Marketing teams to drive customer satisfaction and operational success.
We would love it if:
Candidate Profile
- Team player committed to shaping a world- class Customer Success department.
- Experience: Minimum of 1 year in B2B customer success, account management, or consulting (experience in a SaaS environment is a plus).
- Career Orientation: Desire to develop a career in Customer Success within a B2B technology company.
- A curious, learning- oriented mindset with a passion for customer experience improvements.
Required Skills
- Communication Skills: Exceptional ability to communicate and interact well with others.
- Team Spirit: Commitment to contributing to the development of a world- class Customer Success department.
- Skill in AI Prompting: Demonstrated understanding or capability in using AI prompting tools effectively.
- Visualization: Ability to visualize your thinking.
- Proficiency in English (spoken and written).
🙌 Don’t meet every requirement? That’s okay! We value unique perspectives and believe diverse experiences contribute to our success. If you are enthusiastic about this role, we would love to hear from you.
Benefits
- Salary & Allowances: 9M- 22M VND, along with additional allowances.
- Real- World Challenges: Engage directly in solving complex business problems related to XM.
- Engaging Events: Participate in company trips, birthday celebrations, happy hours, and holidays.
- Career Development: Support for online or external courses—we grow together.
- Technology Insights: Strong opportunities to deepen your knowledge in technology, Customer Data Platforms (CDP), and Experience Management (XM).
