Customer Success Manager

Develop Processes & Resources: Design workflows, initiatives, and materials to improve the efficiency and impact of the Customer Success department.
Lead Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a seamless and insightful start with the Filum Platform.
Collaborate on Strategies: Work with Sales to co- create account strategies targeting retention and expansion goals.
Internal Collaboration: Partner with Product, Sales, and Marketing teams to drive customer satisfaction and operational success.
Own Client Success: Take proactive ownership of a portfolio, ensuring clients achieve their goals through our platform.
Drive Adoption & Loyalty: Develop tailored success plans for each client to maximize product adoption, encourage loyalty, and identify opportunities for growth.
Consult Executives: Build and maintain trusted relationships with client executives, offering strategic guidance on customer experience (CX) and engagement initiatives.

Candidate Profile

Team player committed to shaping a world- class Customer Success department.
A curious, learning- oriented mindset with a passion for customer experience improvements.
Experience: Minimum of 1 year in B2B customer success, account management, or consulting (experience in a SaaS environment is a plus).
Career Orientation: Desire to develop a career in Customer Success within a B2B technology company.

Required Skills

Team Spirit: Commitment to contributing to the development of a world- class Customer Success department.
Communication Skills: Exceptional ability to communicate and interact well with others.
Skill in AI Prompting: Demonstrated understanding or capability in using AI prompting tools effectively.
Visualization: Ability to visualize your thinking.
Proficiency in English (spoken and written).

Don’t meet every requirement?
That’s okay! We value unique perspectives and believe diverse experiences contribute to our success. If you are enthusiastic about this role, we would love to hear from you.

Technology Insights: Strong opportunities to deepen your knowledge in technology, Customer Data Platforms (CDP), and Experience Management (XM).
Career Development: Support for online or external courses—we grow together.
Engaging Events: Participate in company trips, birthday celebrations, happy hours, and holidays.
Salary & Allowances: 9M- 22M VND, along with additional allowances.
Real- World Challenges: Engage directly in solving complex business problems related to XM.

Cập nhật gần nhất lúc: 2024-11-29 15:10:03