Customer Support Agent Full-Time (5 Shift/Week At Least 1 Night Shift) - No Experience Required

Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
We&039;re seeking some Customer Support Agents (Full- time) to assist in providing email customer support and customer queries from around the world.
Expectations

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Identify and assess customer&039;s needs to achieve satisfaction;
Keep records of issues/problems for further investigation from functional teams;
Provide accurate, valid and complete information by using the right methods/tools;
Follow communication procedures, guidelines, and policies;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Work with managers on customer feedback.

Ability to work independently and in a team;
Familiar with smartphone/ mobile device/mobile applications;
Flexible, adaptable to new changes;
High sense of responsibility and enthusiasm;
Attention to detail and desire to learn;
Freshmen are preferable.
Excellent interpersonal skills;
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Good computer skills (familiar with MS Office & Google applications);

Salary and Benefits

Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
Attractive salary with night shift allowance
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Attractive bonus and benefits and annual salary review;
Annual health check, annual flu vaccination;

Working Environment

Laptop/computer and other equipment is provided.
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Training and career development opportunities;
Free in- house gym and game room for everyone. We love board games, PS5
Modern hardware, No dress code, Free drinks (coffee, tea, etc.)

Working time
- Operating hours: Monday through Sunday.
- Work in a maximum of 40 hours per week (5 shift/week with at least 1 night shift)
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi

Cập nhật gần nhất lúc: 2025-10-10 20:15:02