Customer Support Collaborator (100% remote, ca linh hoạt)

Job Description:

Transfer technical problems, request customization for the development team, and ensure the quality of work delivered to customers.
Work with various teams
Advise customers on solutions when using eCommerce and Shopify
Update customers on the status of processing requests
Conduct other tasks assigned
Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels
Support to handle problems arising when customers install and use the Shopify Themes and Apps.

Requirements:

Prior experience in customer support for tech or e- commerce is a plus.
Compensation is based on actual hours worked.
Ideally a university student in their third or final year, or between 19- 25 years old.
Team- oriented with a quick learning capability.
Strong skills in communication, presentation, analysis, and critical thinking.
Basic knowledge of HTML/CSS is an advantage.
Minimum 6 shifts per week (~ 24 hours/week) – with required minimum 1 shift at the weekend. Each day, collaborators can register: Shift 1: 0:00- 4:00 AM or Shift 2: 4:00- 8:00 AM; Training: 1 month from 10:00- 17:00, lunch break from 11:45- 13:15.
Proficient in English with an IELTS score of 6.5 or equivalent.

Benefits

Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
Flexible working hours, we proactively arranged weekly and monthly.
Improve English proficiency and develop client relations skills.
Participate in regular online training sessions.
Work remotely and gain exposure to the latest technology and e- commerce.
Work in a professional, dynamic, challenging environment and improve your skills.
Salary: 60,000 VND/hour.

Cập nhật gần nhất lúc: 2025-07-06 22:45:12