Customer Support Collaborator (Base IT, 100% Online)

What you’ll be doing:

Work closely with our developer & CS team to report technical issues and handle customization requests.
Keep customers updated on their requests and suggest helpful solutions when needed.
Take on other tasks as assigned – we’re always learning and growing together!
Help customers set up and use Omni Themes’ products: Shopify Themes and Apps on their Shopify stores.
Make sure our customers feel happy and supported throughout their journey.

This role is perfect for you if you:

Want to learn more about Shopify, eCommerce, and the tech industry.
Are comfortable communicating in English (reading & written).
Enjoy helping others and solving problems.
Are looking for flexible, remote work you can do from anywhere.

Requirements:

Minimum commitment of 20 hours per week, with a shift from 21:00 to 01:00, or 22:00 to 2:00, or 23:00 to 3:00
Priority is given to candidates who are available to work on weekends and public holidays (based on shift allocation).
Strong skills in communication, presentation, and analytical thinking.
Compensation is based on hours worked.
Ideally a university student in their third or final year.
Quick learner, team- oriented, and able to work independently.
Basic technical knowledge in HTML, CSS, and JavaScript is required
Proficient in English (IELTS score of 6.5 or equivalent).
Prior experience in customer support for tech or e- commerce is a plus.

Benefits:

Remote work with an international team and exposure to cutting- edge e- commerce technology.
Opportunity to enhance English proficiency and client relationship skills.
Salary: 60,000 VND/hour.

Cập nhật gần nhất lúc: 2025-07-09 17:00:03