Customer Support Collaborator (Online – Evening/Night Shift)

Job Description:

Join regular online training sessions to stay aligned with product updates and support workflows.
Analyze technical issues, record detailed reports, and coordinate with the development team to ensure proper follow- up.
Handle other assigned operational tasks as needed (around 10% of total responsibilities).
Support customers with the installation, setup, and day- to- day usage of BSS Commerce Shopify apps.
Identify common problems and recurring feedback, then share insights with the product team to help enhance app quality.
Keep customers informed with clear and timely updates on their tickets or requests.

Requirements

Basic knowledge of HTML/CSS is an advantage.
Previous experience in Shopify support or e- commerce is a plus.
Strong communication skills with the ability to explain technical matters in a simple, friendly way.
Age preference: 20- 25 years old.
Working hours: 18:00 – 0:00 AM or 0:00 – 5:00 AM on weekdays (Mon- Fri) and optional weekend shifts.
Able to work well in a team environment with a proactive mindset and fast learning ability.
Fluency in English (IELTS 7.0 or equivalent).

Benefits:

Hourly rate: 60,000 VND/hour, calculated based on actual working hours.
Flexible scheduling with weekly and monthly planning.
A fast- paced, supportive environment that encourages growth and learning.
Hands- on experience with modern technology and global e- commerce platforms.
Opportunities to improve English communication and customer- facing skills.
100% remote working environment – work comfortably from anywhere.
Performance & review bonuses based on work quality and contribution.

perform bonus financial benefits, professional development, career growth

Cập nhật gần nhất lúc: 2026-02-12 09:30:06