Customer Support Collaborator (SBC)

Assist customers during the installation and usage of BSS Commerce Shopify products.
Perform additional tasks as assigned.
Keep customers informed on the status of their requests.
Report recurring issues to the product team to support continuous improvement.
Coordinate with the development team by creating tasks, relaying technical issues, and managing customizations as needed.
Collaborate with the team to deliver high- quality customer service.

Prior experience in customer support for tech or e- commerce is a plus.
Basic knowledge of HTML/CSS is an advantage.
Team- oriented with a quick learning capability.
Strong skills in communication, presentation, analysis, and critical thinking.
The working hours are from 8:30 to 11:30, or 13h30 to 17h30 on weekdays. Weekend shifts are optional.
Ideally a university student in their third or final year, or between 22- 25 years old.
Proficient in English with an IELTS score of 6.5 or equivalent.
Compensation is based on actual hours worked.

Improve English proficiency and develop client relations skills.
Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
Work in a professional, dynamic, challenging environment and improve your skills.
Flexible working hours, we proactively arranged weekly and monthly.
Work remotely and gain exposure to the latest technology and e- commerce.
Salary: 60,000 VND/hour.
Participate in regular online training sessions.

Cập nhật gần nhất lúc: 2025-01-05 15:55:02