Job Overview:
As a Customer Support Executive at Magestore, you will play a key role in ensuring the satisfaction and success of our customers by providing exceptional support for our products. You will be responsible for handling customer inquiries and resolving issues through various communication channels. You will also coordinate with the development team to address technical issues and ensure the quality of work delivered to customers.
Responsibilities:
Provide customers with regular updates on the status of their requests and any ongoing issues.
Assist customers with installation and usage of Magestore POS, troubleshooting and resolving any issues they encounter.
Carry out other tasks assigned by the management as needed.
Receive and respond to customer inquiries through all communication channels such as email, Slack, WhatsApp, and more.
Transfer technical problems and customization requests to the development team, ensuring that work is delivered to customers in a timely and high- quality manner.
Understand thoroughly Magestore POS product and Magento.
Qualifications
Previous experience in customer support, particularly in a software or e- commerce environment, is preferred.
Excellent problem- solving and critical- thinking skills.
Strong communication skills, both written and verbal.
Ready to support clients at different timezone
Strong organizational and time- management skills.
22- 25 years old
Fluent in English (IELTS, TOEIC certificate is preferable)
Ability to work independently and as part of a team.
To be a BSSer, you will have
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
Trained by 6+ years experienced e- commerce experts/specialists
Opportunities to improve English skills and to gain hands- on experience in dealing with and negotiating with diverse clients
Salary: 9- 15M (Review every 6 months).
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
Working hours are 5 days/week
Monthly in- house coaching and mentor programs
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Performance bonus, seniority bonus, birthday gift
Other benefits according to the provisions of the Company and the Labor Code
Opportunities to be promoted to Support Leader/Business Analyst
Office with a great view from the 18th floor and creative workplace design
Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...
