Customer Support Executive (English)

Customer Support is to communicate with customers and their trading partners, addressing technical, training, and business process needs, problems, and concerns.

As a Customer Support representative, you will:
• Track support inquires ensuring the customer issue is resolved.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Handle and resolve customer complaints.
• Respond promptly to customer inquiries via email, live chat, phone, etc.
• Any other duties as assigned by the supervisor.

• Ability to communicate thoughts and information clearly and concisely.
• Must be customer- service oriented; Actively look for ways to help people.
• Efficiently able to handle and resolve client issues quickly and accurately.
• Experience in Customer Service, Technical Support or related field is preferred.
• At least 1 year of experience in Customer Support.
• Strong communication skills, both written and verbal English.

12 days of annual leave
Great opportunity to develop career, collaborate with English speaking developers
Friendly working environment and flexible working hours.
The company organizes Team building every year (Free tickets for 01 relative to accompany)
5- days working week (Monday- Friday) – working hours are between 9 am to 6 pm.
Flat organization and open communication
Free parking at the building
100% salary during probation period.
Annual salary review
13th salary, insurance.

Cập nhật gần nhất lúc: 2024-06-24 08:35:03