Customer Support Leader

Customer Support Leader (Amz/Etsy) is responsible for managing the CS Team activities, which include CS Procedure, fulfillment, and other responsibilities, effectively and efficiently. You will lead the customer service team and provide the best customer service to our customers.

Propose optimal solutions for the team&039;s workflow.
Maintaining a positive, empathetic, and professional attitude toward customers at all times, ensure customer satisfaction and provide professional customer support.
Work closely with other departments if customers are having problems with the product (feedback, request ...)
Coordinate with relevant departments and partners to quickly resolve difficulties that arise during the transportation of orders.
Receive and process orders using the company&039;s system, work with suppliers to track them.
Keep records of issues/problems from customers.
Handle customer complaints, and provide appropriate solutions and alternatives within the time limits via email in a professional manner.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
Monitor and improve processes to improve KPIs, customer experience, and work productivity

Proficient with Word, Excel, Google Sheet, and web searches
Strong interpersonal communication, multitasking skills
Ability to train and coach team members on processes, procedures, compliance and product knowledge.
Good English communication skills (English: 6.5 IELTS) (Chinese is a plus)
Experience in e- commerce/ retail/ start- up/ tech companies is preferred
Stay current and propose changes to internal work processes, policies, and procedures.
Constructive and creative thinking (in problem solving)
At least 6 months- 1 year of experience in Customer Service

Provide devices; monitor for working, parking.
Social, Health and Unemployment Insurance according to Vietnam Labor Law
Annual Oversea Company Trip & Annual Health Check at international hospital
Competitive Salary ( 10- 12 million and open to negotiation), Benefits & Attractive Quarterly Bonus
13th, 14th- month salary according to company’s business result
Working time: 8:30 am- 6:00 pm (from Mon to Fri, 2 Saturday of Month)
Lunch allowance of VND 1,000,000/month

Cập nhật gần nhất lúc: 2024-07-20 00:35:03