Job Descriptions:
Documenting all customer interactions in our database.
Proactively identifying opportunities for the company to provide additional value to customers during interactions, and escalating relevant opportunities to development team
Consult and offer solutions matching customers’ needs.
Passing on customer feedback to team members and escalating issues to relevant departments
Solve problems of errors, refund, warranty and guarantee customer satisfaction.
Provide exceptional support to customers through the company&039;s channels including Helpdesk system, Live chat and Skype (all customers of BSS are foreigners).
Coordinate with relevant departments to solve technical requirements of customers.
Consistently improving own knowledge and understanding of the product and platforms
Requirements:
Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction
1- 2 years experience in any field, graduates in economics or marketing are preferable.
Good at critical thinking
Comfortable handling multiple live chats at a time and efficient under pressure
Fluent in English, with exceptional written and verbal communication skills
Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail
Passionate about technology with proven technical aptitude; experience at a technology/ecommerce company
Responsible, straightforward, confident and honest.
Benefits:
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer...)
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Office with a great view from the 18th floor and creative workplace design
Performance bonus, seniority bonus, birthday gift
Trained by 6+ years experienced eCommerce expert/specialists
Other benefits according to the provisions of the Company and the Labor Code
Working hours are 5 days/week
Opportunities to improve English skills and to gain hands- on experience in dealing with and negotiating with diverse clients
Salary: 8- 14M (Review every 6 months).
Opportunities to be promoted to Support Leader/Business Analyst
Monthly in- house coaching and mentor programs
Youthful and dynamic working environments with 95% members are 9x. We have many clubs: running, football, board games...
