Customer Support (Nhân Viên Chăm Sóc Khách Hàng)

Available to work on weekends
Maintain a balance between company policy and customer benefit in decision- making
Take high responsibility in serving customers through Customer Service
Get new initiatives to improve processes, daily task
Professionally handle dispute cases related to the compensation process
Identify problems, and causes to provide solutions and remedies before closing a claim/complaint.

Good logical mindset, task- oriented
Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager
Communicate effectively with team members and customers
Working time: Monday- Saturday, 9h- 18h
Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
Handle situations promptly and effectively according to processes, instructions from Line managers and the company.
Analytical with effective negotiation and problem- solving skills
Good English skills can help when coordinating with internal stakeholders from across the region
Able to work individually and as a team

Thử việc nhận 100% lương
Chính sách đào tạo, lộ trình thăng tiến bài bản và tăng lương rõ ràng
Chế độ 14 ngày phép/năm và 6 ngày phép bệnh/năm
Tham gia đầy đủ BHXH, BHYT, BHTN theo quy định

Cập nhật gần nhất lúc: 2024-11-13 15:05:02