Customer Support Officer

Customer support

Follow communication “scripts” when handling different topics
Identifying and escalating issues that require additional attention.
Following up with customers to ensure satisfaction and resolving any remaining issues.
Collaborating with other departments to provide solutions related to Flexi courses’ technical for customers
Addressing customer grievances and concerns related to Flexi courses’ technical promptly and effectively.
Sending updates related to the Flexi course technical requirements from Wall Street International.
Staying up- to- date on company products, policies, and procedures.
Providing feedback to management on customer trends and issues.
Inputting follow up comments related to students on Core Course Dashboard
Maintaining records of customer interactions and transactions with accuracy.
Manage large amounts of inbound and outbound calls in a timely manner of VIP Flexi center’s students.
Ensure your students are happy when they make inquiries
Responding to inquiries by assisting customers through phone calls, emails, and chats.

Booking & Schedule Optimization

Make sure the students attend classes by following country standard procedure
Work closely with Coaches in other centers to book all classes and appointments for your assigned students if they buy Flexi Social club.

General Admin

Receiving, sorting, distributing and dispatching daily mail
Order, receive and manage general purchases for the center such as refreshments, stationery etc.
Timesheet checking and submit to C&B for Sales team in center.
Receive, deliver and manage materials such as gifts, books, stock etc. at the center

Yêu Cầu Công Việc

Ability to multi- task, set priorities and manage time effectively
Track record of over- achieving quota
Customer focus and adaptability to different personality types
Familiarity with CRM systems and practices
Building relationships based on trust with other functions
Strong phone and verbal communication skills along with active listening
Previous experience in a customer support role

- Tăng lương
- Chế độ thưởng
- Du Lịch
- Laptop
- Đào tạo
- Chăm sóc sức khỏe
- Công tác phí
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-06 01:20:02