Customer Support (Open For Freshers, Good English, Upto 22mil)

• Reviews issues and contact customers to understand technical issues.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Uses automated tools to deliver solutions for a wide range of issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Provides feedback on how to improve automated tools.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Must have:
· Outstanding customer service skills, emphasizing empathy, patience, and active listening.
· Advanced English proficiency (equivalent to IELTS 6.5 or higher).
· IT or Customer Service Background
Nice to have:
· Adaptability and flexibility to work in a fast- paced environment.
· Strong problem- solving and analytical skills.
· Ability to work independently and as part of a team.
· Passion for technology and a desire to learn and grow within the IT industry.
Shift Availability: Fixed shift assigned by manager within 5AM- 10PM, 9 working hours/day, 1- hour break.
Working day: 5 shifts per week, and 2 flexible days off. Willing to work during Tet and holidays assigned by the manager.

· Full working equipment will be provided.
· 90% contribution of the gross salary to social insurance.
· Salary range: 16.000.000- 22.000.000 mil gross/month (not included nightshift allowance as below)
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
· Salary at 100% during the probationary period.
· Activities: Birthday party, Employee engagement activities
· An employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.

Cập nhật gần nhất lúc: 2025-08-18 03:25:02