Customer Value Management Manager SQL, Power BI

Develop and drive BI strategy to promote data- driven decision making and customer- centric approaches

Formulate and implement a comprehensive business intelligence aligned with the company’s goals

Reporting and Dashboard

Proactively provide insightful information via reports or presentations

Analyze and segmentate customers

Based on customer value assessment reports, proactively propose initiatives to develop new customer groups and reduce the churn rate of existing customers and increase the value of the company‘s existing customer
Perform evaluation and analysis of customer data sources including potential and existing customers based on financial and non- financial criteria
Develop tools and systems to manage customer data (CRM, CDP), automation tools to attract potential customers (social, referral), and loyalty system (loyalty customer platform)
Develop criteria to evaluate the value customers bring to the company throughout the customer life cycle (Customer Lifetime Value).
Develop a set of customer segmentation criteria and perform customer segmentation in accordance with the business goals of the company/division in each period
Build customer management and customer segments management reports on diverse criteria (financial and non- financial)

Build, implement, and manage customer policies by segment

Develop and implement processes of customer identification, segmentation and allocation according to the approved set of customer segmentation criteria
Coordinate with related departments/business divisions to implement and monitor the process of identifying, segmenting and allocating customers on the system
Develop customer management policies by channel, by management object to increase the value and cohesion of customers with the company
Coordinate with other departments to implement and monitor customer management policies

Monitor, evaluate, and report the effectiveness of customer collection programs and policies
Manage, delegate, evaluate, train, and develop staff within the functional team to ensure the operation

Yêu cầu công việc

Have investment in securities, or have knowledge about investment products, financial products
At least 5 years of experience in research and customer management in the service, retail, financial, and banking industries.
Have knowledge of building and using analytical tools like Power BI and SQL
Analytical and reporting skills
Minimum university degree in Computer Science, Analytics, Economics, Banking, Statistics
Project management skills
Process and customer policies building skills
Have experience in big data analysis, customer database building, and customer research

Understanding candidates&039; expectations of the ideal workplace, we always put the people element at the top of our priorities. ​
Primary benefits:

Full Social Insurance, Annual Medical Check- up​, Health insurance
Sports clubs: gym, yoga, running, football, tennis, badminton
Team Building and company activities: Year- end Party, New- year Party, Company trip, Charity activities
Learning workshops: e- learning, English courses, career development training programs​
16+ Annual Leaves​, 5 sick leaves, 1 day off birthday
Attractive KPI Bonus annual
Review Salary and performance annual

Cập nhật gần nhất lúc: 2025-08-13 03:25:03