JOB PURPOSE:
- Develop and lead training sessions to drive effective adoption of new technologies, ensuring comprehensive user understanding and capability.
- Coordinate API integration to streamline system interoperability and enhance functionality across business applications.
- Leverage Microsoft SQL Server to develop and execute complex queries, drawing critical data insights to support business decisions.
- Manage local and international project initiatives, focusing on project planning, resource allocation, and budget management.
- Promote a data- informed culture within the company, translating technical data insights into business- friendly communications.
- Oversee the design and implementation of digital applications, including web and mobile platforms, to enhance user engagement and operational efficiency.
- Act as the primary intermediary between technical teams and business units, ensuring strategic alignment and clear communication.
- Provide troubleshooting and first- level support for digital tools and systems, maintaining high standards of performance and user satisfaction.
- The job purpose of Data and Digital Business Partner is integral to merging our technical and business departments, facilitating the translation of complex data into actionable insights, and spearheading the strategic application of digital solutions across the company.
ACCOUNTABILITIES:
Management and Maintenance Applications
- Provide online or online training to end- user
- Assist in analysing and troubleshooting digital applications and data reporting issues reported by end users
- Creating and updating documentation and procedures guidelines for digital applications to users
- Daily monitor all transactions within systems to ensure all their correctness and availability
Project Lead/Coordinator and Support
- Other duties as assigned.
- Lead project as Project Manager or coordinate project as representative member of Data and Digital department
- Support testing, after care phase for all digital applications deployment within agreed scope
Data and Digital Business Partnering
- Periodic checking user operation, to ensure processes are followed thoroughly, and provide training per request
- Communicate with business department to receive requirement, clarify needs and create documentation of requirement, with clear expected result. Then, discuss with Data and Digital department to find the suitable solution
- Expanding scope of use of application across department within BU, or across BU per request
- Analyse issue/problem to find root- cause and recommend action for correction, on both short- term and long- term perspective
- Analyse business requirement to understand the need, and may provide solution for new application/tool.
RESULTS:
- Power BI report/dashboard
- Documentation of requirements and explicit business expectation
- New application/tool
- Be able to provide efficient assistance to digital applications and data reporting users, training, resolution of issues in daily operation, on gathering new business requirements and guidance in the testing process
- Result in data correction, process improvement or application bug fixing
- Combine with project team to implement and rollout systems
- Project deliverables
