About us
In 2023, FPT Software officially made its mark on the global billion- dollar company list. This is evidence of the talent and efforts of multiple generations of employees at FPT Software.
A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 30,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies. Placing human resources as the cornerstone of its achievements, employee experience is our top priority in continually creating an innovative, open, and enjoyable work environment for every member.
Why not explore your potential and embark on a brilliant journey with us?
Job Brief
• We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.
Responsibilities
• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner
• Maintaining end- to- end accountability for customer satisfaction and overall delivery excellence.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
