Deputy General Manager

• Assist the Department Manager in planning, organizing, and supervising daily departmental operations.
• Ensure compliance with company policies, SOPs, and brand standards.
• Monitor operational performance and implement continuous improvement initiatives.
• Coordinate with other departments to ensure smooth and efficient operations.
• Act as the Department Manager in their absence.

People Management

Assist in recruitment, onboarding, training, and performance evaluation.
Supervise, coach, and motivate team members to achieve departmental objectives.
Foster teamwork, discipline, and a positive working environment.
Prepare work schedules and allocate resources effectively.

Guest Service & Quality

Ensure exceptional guest service in accordance with luxury hospitality standards.
Handle guest feedback, complaints, and service recovery professionally.
Monitor service quality and implement corrective actions when necessary.

Financial & Business Performance

Identify opportunities to increase revenue and improve operational efficiency.
Monitor departmental KPIs, productivity, and business performance.
Assist in preparing departmental budgets and controlling operating expenses.

Administration & Reporting

Maintain accurate departmental records and documentation.
Attend management meetings and support the implementation of strategic initiatives.
Prepare operational reports and performance analyses.

Minimum 3–5 years of relevant experience, including at least 1–2 years in a supervisory or management role.
Bachelor&039;s Degree or Diploma in Hospitality Management, Business Administration, or a related field.
Good command of spoken and written English.
Experience in a luxury hotel or resort is preferred.

Friendly and Professional Working Environment with Excellent Career Growth Opportunities
Full Social, Health and Unemployment Insurance in accordance with Vietnamese Labor Law
85–100% Salary During Probation Period
Staff Accommodation or Housing Allowance, plus Transportation Support
Complimentary Duty Meals and Uniforms
12 Days of Annual Leave per Year
13th Month Salary Bonus
Competitive Salary Package
Bonuses and Gifts for Public Holidays and Special Occasions (Wedding, Bereavement, etc.)
Employee Discounts on Spa Services, Room Bookings and Food & Beverage in accordance with Resort Policy
100% Service Charge During Probation Period
Onboarding Allowance and Home Visit Support

Cập nhật gần nhất lúc: 2026-07-06 16:45:03