[Hilton] Personal Assistant To General Manager

As the Personal Assistant, you will be responsible for performing the following tasks to the highest standards:

Answer telephone calls in the Executive Office as and when required.
Assist the General Manager in compiling guest data to be used for service quality improvement.
Receive visitors and guests on behalf of the General Manager and in his / her absence, answering questions and concerns and following through with resolutions.
Check documents submitted by departments and record when use the stamp.
Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
Arrange room and restaurant reservations for VIP guests / personnel if requested.
Maintain personal presentation to hotel standards.
Assess priorities of work and, wherever possible, assist in organizing the General Manager’s priorities.
Adhere to the hotel’s security and emergency policies and procedures.
Maintain strictest confidentiality at all times on all matters.
Demonstrate professional attitude and behavior at all times.
Carry out any other reasonable duties and responsibilities as assigned.
Assist with translations, verbal and written.
Demonstrate essential overall knowledge of the organization.
Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.
Understand the responsibilities of other sections and departments and cooperate with them.
Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
Arrange and coordinate the General Manager&039;s schedule and remind him / her in time.
The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
Order and maintain office supplies.
Assist the General Manager to deal with hotel related official documents, such as owner&039;s report, thank you letters, complaint letters and other business documents.
Maintain an accurate tracking system for prompt handling of issues concerned.
File and record all business documents as required.
Ensure all reporting and servicing deadlines are met on a timely basis.

A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Possess a College Degree and above.

Able to do basic translation, advantageous.
Resourceful, creative and maintain flexibility.
Proficient in Microsoft Office.
Passionate about delivering exceptional guest experiences.
Able to operate with a sense of urgency and discipline.
Strong proficiency in English and Chinese to meet business needs.
Take ownership of your actions and decisions.
Able to work independently as well as in teams.
Minimum 3- 5 years relevant experience.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended- stay suites and mid- priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Competitive allowance
Accommodation, uniform, transportation, full meals
Health Care Insurance (24/7)
Working hours: 8 hours/ day, 2 days off per week
Relocation and repatriation allowances

Cập nhật gần nhất lúc: 2026-07-06 18:10:02