JOB DESCRIPTION
Help monitor, audit, and follow company- wide security standards in alignment with ISO 27001.
Provide technical support to end- users, focusing on delivering an excellent customer experience.
Assist with maintenance, monitoring, and basic troubleshooting for the company’s multi- office network system.
Participate in an on- call rotation for occasional after- hours or weekend support to address urgent issues and perform scheduled maintenance.
Support the creation and maintenance of technical documentation for systems and procedures.
Assist in the setup, maintenance, and monitoring of cloud- based systems and applications, with on- the- job training to grow into a DevOps role.
Support the setup, configuration, auditing, and troubleshooting of employee computers and devices across Windows, Linux, and macOS platforms.
QUALIFICATIONS
Required Skills & Qualifications:
Education:
4th year student or fresh graduate in Information Technology, Computer Science, or a related field.
Experience:
0- 1 years of experience in an IT support or system administrator role.
Technical Proficiency:
Basic knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).
Familiarity with installing, configuring, and troubleshooting Windows, Linux, or macOS systems.
Basic understanding of computer hardware and software.
Professional Competencies:
Ability to work independently under guidance and manage tasks effectively.
Detail- oriented, careful, and responsible.
Strong customer service attitude and willingness to help users.
Basic English reading skills for understanding technical materials.
Reliable and willing to support occasional on- call duties.
Good problem- solving and troubleshooting mindset.
Eagerness to learn new technologies and grow toward DevOps responsibilities.
Preferred Qualifications:
Exposure to Mobile Device Management (MDM) systems (e.g., Jamf, Microsoft Intune) or configuration management tools (e.g., Ansible, Puppet).
Demonstrated passion for technology and interest in future Dev/DevOps career growth.
Familiarity with DrayTek networking equipment.
BENEFITS:
Outdoor activities: sport, company trip, team building, etc
Light beverage and food available all the time in the office
Opportunity to be official employee after internship
Comfortable working conditions
Flat organization and open communication
Good career growth opportunities with interesting and challenging projects
Agile English speaking training and on the job training
Experience working on friendly environment and deal with real cases
Allowance provided
