Use the tools provided (i.e. IBP) and in compliance with the IHG standards, maintain, update and share information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non- rooms revenues by channel, segment and account.
Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborate with the Director of Sales or Director of Catering on setting group and conference rates.
Facilitate the Revenue Room Meeting (which the GM chairs) and generate reports and analyse needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
Work with Director of Finance in the preparation and management of the Department’s budget.
Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and the demand generators, and recommend appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
Manage use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.
Understand the composition of hotel profitability, and use this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.)
Work with Human Resources on manpower planning and management needs.
Train and support hotel teams on revenue system functionality and enhancements.
Conduct weekly rate/sell strategy (yield) meetings with General Manager, DoSM, Reservations Manager, Front Office Manager, Catering Manager.
Provide technical support to Reservations and Front Office on up- selling and negotiating techniques.
Guardian of IBP. Ensure compliance with all IBP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provide medium- term revenue- based forecasts of required staffing levels to all departments.
Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.
